Been Awhile…Part 2.

Well, lots has happened since I was last here.  My hospital up and moved (all of a couple hundred meters away, but moved nonetheless) to a bigger facility in Jun…and the saying “If you build it, they will come” has been shown to be true in spades.  Patient visits to our ER have been increasing by roughly 25% per month, each month, since moving.

I’ve just returned from #CAPA2017, our National Physician Assistant Conference, held over the weekend passed in Ottawa.  Had a great time, met some new folks in the profession, some old buddies/budyettes, and I presented a lecture as part of the conference.  We had people visiting from far and wide, not just within Canada – colleagues from Ireland, the US, The Netherlands,  and New Zealand were in attendance as well.

I will be off yet again this coming weekend on an advocacy “mission” to discuss PA deployment to British Columbia (my home province) with MLA’s from the BC Legislature.  There was supposed to be a pilot project initiated in 2010/11, but for one reason or other, fell by the wayside – time to get that up and running yet again.

So, our new hospital…the place is much bigger than the previous model – size wise.  Our ED has in fact tripled in bed numbers – we have 14 exam beds, 2 resuscitation rooms and 4 special care beds (which we can’t open due to staffing).  There are 4 minor treatment area beds as well.  One of our exam rooms is also our psychiatric seclusion room for severely agitated patients.  There are two internal waiting rooms within the dept –  a double edged sword really, as people can actually see how busy we really are (even if we don’t look it when all the beds are full); however, it puts people in a position to cause more problems if they feel they’re being ignored or having had to wait what they feel is too long compared to others.

One of the problems with the new hospital is that we don’t have a lot of new ward beds compared to the previous facility…which usually results in us in the ED becoming an extension of the wards, slowing ED through put.  What’s old is new again when it comes to bed blocking – I’ve gone on three days off to find people still there when I start my next rotation…that shouldn’t be.  The powers that be felt that nice, single occupancy rooms were better than actually increasing bed numbers.  This could be offset by taking away acute care capability in some of the peripheral facilities and making them transitional care or outright PCH beds, but there needs to be a political will to do this unfortunately…and directive leadership.  More to follow.

Our national conference grows annually – each year more people come out, we get more and better presentations and most importantly, we get to network with our colleagues elsewhere in the country and abroad.  The networking helps us bring things to negotiating tables about opening up PA positions in other provinces or even Health Regions by showing data of what others are doing elsewhere and how they’re helping patients in their jurisdictions.  Us older folks also get to meet the people that are following in our footsteps, set up some mentoring if need be if they’re nearby.  It also gives people a chance to check out different career avenues within the profession by specialty – pros/cons of each, working environments, etc.

My presentation seemed to go over well – there were more people signed up for it than were seats available in the lecture venue I was given.  I learned a lot doing the work for it – in fact learned a few new things and evidence reinforced what I know works from an anecdotal side of things.  There was a lot of positive feedback from audience members later on in the day – made me feel good about it all.

Well, that’s it for now – promise to come back sooner next time, lol.


Been Awhile…

Been a long time since I’ve been here…

Work has been interesting, sometimes in the literal and sometimes in the sarcastic sense of the word.  My current facility is getting ready to move lock, stock and barrel to a new hospital in about 6 weeks or so.  This has been a long time coming, and naturally has many of us both excited and dreading it at the same time.  The place is definitely more spacious, the ER is expanded in both beds and footprint, but it appears there isn’t much of a change in overall bed census on the wards, something that keeps us a bit clogged up.  As this is supposed to be a regional health care centre, I think there may be a lot of expectation management that needs to happen for the residents of our health region.

While we’re getting a new hospital, some in the urban area just south of us are facing closures of 3 major emergency depts., centralizing care at 3 others for high acuity problems and turning two of the other three ER’s into urgent care centres.  Other wards in those facilities will be repurposed and care of certain conditions will be centralized as well (orthopedics in one, rehab and mental health in others, etc).   These closures, ironically, were to decrease ER wait times – some places had patients stagnating in the depts. because of, surprise surprise, no discharge or movement on the  wards.  The thought process is that people of certain triage acuity will only be seen in certain facilities, as these are generally where the most appropriate staff are situated – those of lower acuity levels will be sent/told to go elsewhere (in theory).

I’m expecting/almost hoping similar things to occur here in our region – there are certain, little town hospitals/ER’s that are hit or miss if they’re open, as the docs there are getting a bit burnt out or simply don’t want to cover the ER for one reason or another.  First thing I check coming on shift in the morning is our status board and the second is “The Wall of Shame” – the area where we have the diversion notices up from our area of the health region.  More often than not, there are three plus out of eight up there – since that’s the norm now, I suppose we’d be just as well off closing some of them, since patients tend to migrate to us anyway, as they get used to their own place being close.  Cut out the middle man and close them OR set up a group that’s controlled at a regional level to make sure they’re open if it’s deemed necessary that they are, based on population and distance from higher care facilities.  Some of these places really ought to be re-roled into long term care facilities instead of acute care anyway, as one of the biggest bed blocking problems is waiting for personal care home beds anyway – the larger places can be kept for acute care or step down care so that the sick people don’t spend their entire hospital stay in the ER.

There has been talk of expanding PA roles here in our region and others to keep some of these ER’s open, using a remote coverage model much like I was used to in the military and what I did in my rural primary care practice when I left the military.  There will need to be some training and flushing out periods to ensure that the supervising physicians are satisfied with the folks going out to these facilities. but it is a reasonable solution – many PA’s in the US do solo coverage in rural ER’s and Canadian military PA’s are quite used to it as it’s their norm.  A role like this will be an exciting step forward in for our profession here in Canada and certainly benefit some patients here in my province.

Watch and see what happens next for now.


Things Aren’t Always What They Seem…

Long time no talk to…

Work has been pretty interesting of late – we’ve been getting our usual amount of more than usual business, but we’ve been getting a lot of stuff that is less than normal variations of normal conditions.  I also encountered a “zebra” – an unusual condition – this week.

We’ve had a big run of appendicitis for some reason lately, and all but one or two cases did not show up with a sign saying “HOT APPENDIX”.  What I mean by that is that they didn’t show up with textbook symptoms of this problem.  Something I learned a long time ago is that very few things ever show up “text book” – usually they’re subtle variations…and sometimes not so subtle.  This is where the art of medicine comes into practice.

Don’t get me wrong, there is a lot of science involved in medicine; however, it is an art form as well.  Experience, intuition, what and how questions are asked, physical examination skills, and audio-visual observation all come into play at this time.  Take appendicitis as an example – there are “typical” signs and symptoms that are in the textbooks.  However, your patient may or may not have all or even just some of these, and assumes that all people have typical anatomy.  The other problem is all diseases are continuums – people often present at different times within the disease process, so you may have to “sit” on someone to see how things progress…this is why we always tell people to come back if things aren’t improving or they’re changing.    A wise doc once told me “One of three things will happen – they’ll get better, get worse or stay the same.  If they get better, great.  If they stay the same, get concerned and look harder…if they get worse, worry and look even harder.”  Sometimes that happens in the ER.

Another doc also told me that “It’s always the last doctor to see someone that is right”, being that when someone shows up after seeing a few people over time with vague things and now show up with defined disease, they turn out to be the hero as it were.  Of course, the other people “misdiagnosed” the patient – which often isn’t fair, since people tend to show up for care much earlier in their diseases these days than they used to (dare I say Gen Wuss?), so might be sent home without a diagnosis, other than belly pain not yet diagnosed.  When they come in with disease that’s finally declared itself as we say, we deal with it and can carry on.  It’s always easy to diagnose things in retrospect…so something else I’ve learned is not to be he “Monday Morning Quarterback” and second guess things retrospectively, unless of course they’ve obviously dropped the ball.

On totally different note, I encountered a “zebra”, a term in North American/European medicine meaning an unusual condition.  We’re always told that “If you hear hoof beats outside your window, look for a horse, not a zebra”.  This means that, even though you have to entertain certain differential diagnoses and some you cannot miss, that common things happen commonly – so if you have a problem that shares symptoms with X,Y and Z, and Z is incredibly rare, it’s more likely to be X or Y.  In my case, this was so incredibly rare that nobody, including my attending and our radiologists even thought about it and were treating this patient like they had something considerably less innocuous than they actually had.   The disease process was something I’d seen once in a case report online a few months ago, but didn’t even cross my mind.

This case comes back to the art of medicine – something that is based on experience and intuition, so if you haven’t seen it, even though you may have read about it many moons ago, your intuition isn’t fed enough to make your neck hair stand up…in this case, I was treating this person based on my experience of what I’d seen frequently in the past.  This condition, though, was much more benign that what I was concerned about…and they’re improving quite quickly now that we’ve figured out what’s wrong.

As the saying goes, things aren’t always what they seem…so I pay attention to my gut a lot more these days.






Houston, we have a problem

First off, as this is a Canadian blog, I don’t work in Texas…

Secondly, about two weeks ago, I came on shift and there was no space to see anyone – nothing new (see Our New Normal) – but when I looked at the “Wall of Shame” that shows the diversion notices of the facilities in the region, the ENTIRE REGION, INCLUDING US, had diversion notices up.  The regional health authority that covers the major urban centre just south of us only permits its ER’s to go on for an hour…and even then, there is a lot of explaining to do.  Here, on the other hand, some of the facilities go on for days at a time.  Only one place had the cojones to actually close the ER out permanently; the others are open solely (or so it appears to this guy)  based on the flip of a coin, day of the week (weekend ER stipends are pretty good) and the call rotation at that hospital.  One hospital even went so far as to not allow locums there to cover the ER for the summer, but got funding for coverage that is at best hit or miss.

There are many issues at play here.  Top few would include burnout, lack of staffing/lack of proper utilization of staff, egos, leadership, overuse of facilities for non-emergent reasons.  Health care in any province in Canada is always the biggest political hot potato on the go – since it’s perceived as being free, people use it without thought.  We even have 1-800 numbers to call if you’re feeling sick to talk to a nurse, who will inevitably come to the end of the algorhythm and say  “go see your family doctor, go to a walk in clinic or go to the ER”.  In our “everything must get fixed now” society, few people wait to see their family doc.  The other issue is this in itself – nobody in their right mind is going to give medical advice over the phone to someone they don’t know, about something they can’t see or touch – hence the default is always go to the ER if you’re worried.

Before you get the wrong idea about me, hard work isn’t below me, however, working extra hard because someone else isn’t puling their weight really offends me, especially if they’re getting paid a fair amount more than me to do it.  I was off handedly  asked what I thought of for solutions to some of our ER woes about a year ago and, like I’d been trained, came up with some potential courses of action with no throw away options.  All these had pro’s and con’s and would require a great deal of political and individual backbone and leadership to accomplish, but I thought they were workable.  These included centralizing control over all the usable ER’s in the region and staffing with one emergency medicine group to ensure coverage and couple this with closing a certain number of the smaller ER’s outright.  Other options were letting go or disciplining non-performers, and adding PA’s and NP’s to staffing of some areas.

In the mean time, we’re continuing to be pretty busy – wait times vary depending on how many beds we have in the dept, up stairs on the ward and in the region and how sick some people are.  To those that are facing these waits, here are some hints:

1 – Be prepared to wait – have a book or something to pass the time with.  This keeps frustration levels to a minimum.

2 – Yelling and screaming and carrying on mean your airway is open, you’re breathing and your brain is getting oxygen.  It also tells me that, more often than not, you’re not as sick as you think you are – you’re not getting in any faster because you’re being a nuisance and you might in fact be leaving earlier than you think – in hand cuffs.

3 – We’re not a restaurant or fast food outlet.  What that means is don’t come in ordering the treatment you want – it doesn’t work like that.  “I want an order of McPercocet with a  side of Azythromycin” isn’t going to get you a pleasant response.  This is how the system works –   you tell us what is wrong, we check you out, do what tests are necessary and prescribe what is best for you based on what we went to school to learn about and best current practice guidelines.  If you waited for 6 hours with a cold, don’t think we’re going to “reward” you with antibiotics for waiting (you’d be surprised how many times this happens).

4 – If you have a legitimate complaint about something, put it down on paper – we have forms for that.  I always finish encounters by asking “Questions, queries, rude comments?”.  If someone has problems, I try to fix them and if I can’t, send patients where they need to go.  If it’s about me, same same.  Conversely, if someone gave you a good experience, ensure you pass that along too, since we rarely get hear about those, only badness.  If the issue is systemic, contact the CEO of the RHA AND your MLA AND the Ministry of Health direct.  However, if you’re just whining (which some people do incidentally), please don’t bother.

5 – Showing up with a chief complaint that goes back longer than 6 months and you need sorted out NOW  (at 2 in the morning) because you’re going on a trip tomorrow ISN’T AN EMERGENCY.  Nor is a prescription refill, nor is an isolated blood pressure reading you did at the local pharmacy that reads above normal without symptoms – they are family medicine problems.  If you were to receive the bill for the actual cost the Province pays to the hospital, via your tax dollars, for an ER visit, you’d likely be back with a legitimate stroke or heart attack.   In the same vein, showing up with cold symptoms of 1-2 hours duration is not only not going to get you much sympathy, it’s also not going to get you a prescription.  Conversely, if you have an actual emergency, worry about you, not the bread rising at home (actual occurence) and don’t try to escape too early.

6 – Seeing two or three providers in one day from different clinics and then going to the ER, because you didn’t get or hear what you wanted, for  “another opinion”, will likely result in things similar to #3 and 5 as well as possibly outright derision.  I also wish it would involve a bill from the Ministry of Health.   Something many people don’t realize about medical folks  – we’re here to tell you things you don’t want to hear, but need to hear and listen to.  Some of us are more diplomatic about it, but I’m pretty blunt with people that abuse the system or think they’re the one special snowflake in the world.  If you want a second opinion after seeing your primary care provider, ask them for a consultation with a specialist or another primary care doctor – most will happily oblige.  The ER isn’t the place for that unless it’s actually an emergency.

Emergency departments in a publically funded health system are finite resources, but because they’re publically funded, many people feel they’re allowed to use and abuse them as they see fit.  There are also systemic problems at play as well I’ll comment on later, but at the moment, a combination of staffing and patient population are causing a great strain on the places that need to have the “dams” opened up to allow for flow.  I will conclude with this – if you’re not having a true emergency or very urgent medical problem, try to avoid the ER.  If you’re a worker in one that’s getting a little slack in the work ethic, pull your pants up and do your job.  Medicine is a team sport, from patient to super sub-specialist doctor to Minister of Health- we all have a role to play in this game and have to do our parts.


Becoming a patient patient

About a month ago, I went away for some medical testing to see if I’m a suitable living donor for part of my liver for a relative with advancing liver disease.  As a person that preaches patience to patients, this was a bit of a trying experience even for me.

My first day was spent in the early morning waiting for blood letting, electrocardiogram, chest X Ray and a CT scan.  The thing is appointments to me mean just that – not a lot of wiggle room.  Being military, I get a bit of a panic attack if I think I’m only going to be 5 minutes early for something, so as I watched the clock move towards the anointed CT time, I started to get antsy.  My number finally came up and off to the vampire I went, followed quickly by the EKG tech.  Both were efficient and I was 5 minutes ahead of my CT appointment time…and instead got sent for my chest X Ray first…which took more time.  You can see where this is going.

The CT scan was a bit interesting…I’ve had patients that told me they felt anywhere from weird to awful going for infused scans.  I’ll now think twice before scanning after my experience.  I’ve had an MRA before – an MRI Arthrogram is a scan with a dye shot directly into the joint being scanned.  My hip was being done and, with the joint duly injected and swollen, it felt just a little longer than normal, but not much else.  When I got the contrast dye for the CT, I honestly thought I was going to spontaneously combust and simultaneously pee the flames out; rather disconcerting experience.  On the bright side, the tech did a bang up job on the IV – I didn’t feel a thing.

My next appointment that day was after lunch.  Being a big hospital and not knowing my way around, I made an effort to be early…especially since it was to see a psychiatrist.    I got there about a half hour early…when about 45 minutes after the appointment time passed, I was beginning to wonder if this was part of the interview process to see how I’d react (shrinks make everyone paranoid on a good day).  Turned out she was running late with someone having a badder day out than me.    Interview went well.  Day One done.

My next day was a clinic meeting with the surgeon and the liaison nurse.  The surgeon was frank – I’m a little tubby, bitchy due to stressors, and a bit hypertensive.  He didn’t like that.  Neither did the nurse.  She found my BP to be high…and wanted it and my weight down.  OK fine – I’d already began running again and upping my cardio to ready myself for this.  No worries there…ish.

That night, I was out jogging prior to an MRI when I came across two fellows helping a dude that had fallen down some stairs…so helped out until the paramedics arrived.  I finished my run, got to the other hospital for the MRI (slated for 2130)  and found my appointment is an hour behind…and MRI’s take A LONG TIME.   Oh well…

So I get to bed late and am up early to meet a social worker for 1000 ish…almost an hour later after I’ve checked in, someone realised I was there and came and got me – not the person I was booked to see, or the person who was replacing the person I was booked to see.  So glad I was on leave – if I’d have been working that day I’d have lost it.  Went well otherwise.

My last appointment was great – a short, sweet, on time and very efficient echocardiogram.  It happened so smoothly I thought I was on “Candid Camera”.

Flash forward to now – we’re still up to our eyeballs in patients in my ER – some sick, some not so sick, and some that just think they’re sick.  On some shifts, we’ve been blessed with a tech from a much needed dept that makes molasses crawling uphill in the winter look like a world class sprinter on steroids.  Despite numerous incident reports, they’re still working for us.  People that are sick feel that they have the right to be grumpy, rude and obnoxious at times loud and violent even…this gets worse the longer they have to wait to see someone, get their tests done, interpreted and either admitted or released.  It’s hard to be a patient patient in this day and age…I now have a little empathy.

PS – when I was in family practice, I made all efforts to be on time all the time, even to the point of charting on my breaks and after hours.  If I was two minutes late, profuse apologies occurred.   Even today, I always apologise for the waits the patients have to endure…even if they’re not really that long and they aren’t really all that sick.  I do it so that people realise we’re not happy either, and even encourage them to complain if they feel the need…and show them where.





Medicine has many rewards, some tangible and others not so much.  Some people reap huge financial rewards, others personal ego boosting and prestige, some love putting things back together nicely and still others find rewards in smiles and thank you’s.  I’m, I like to think, more towards the latter pair…don’t get me wrong, I do make a decent living, but I’ve long since stopped worrying about gongs (medals to non-military folks) and badges and such to say I did something that someone thought was extraordinarily special to make a difference in someone’s life.

Two things happened this week, well actually a number of things happened, but two in particular stand out in my mind that gave me a happy pause in my day.  The first tale is one of a young patient that came in with the beginnings of a nasty infection.  This would involve treatment by IV for a few days…something many folks, forget young kids, aren’t especially happy about.  Well, myself and my team mates got a little plan together and made sure any needles were as painless as possible, a couple popsicles were had and all walked away reasonably happy.  The next day, this youngster came back for reassessment;  when I went to see them, I found a smiley kid (always a good thing in my books) and a personally drawn picture of me and them with “Thank you for helping me” on it.  I rarely get things like that, much less from kids.  The rest of the team also got one each.  I have it proudly hanging on our bulletin board in the ER.  Things like that make you feel like it was worth going to work that week, even if it wasn’t always a good day out.

A second thing came up that was a bit of a left over from last year.  While at one of my other jobs, a person who I’d treated for a severe allergic reaction the summer previous let me know that they were still grateful and that I’d been nominated for a commendation of sorts.  They were somewhat upset though, that this had been stopped due the fact I was “only doing [my] job”…which I was.  While I appreciated the gesture, I did reply that (a) thank you was just fine for me and (b)  I certainly didn’t do anything I’d actually consider extraordinary enough to warrant something like that.   While I actually realize that there are other things at play there I’m not going to get into at this time, it’s not what I’m about – thank you is more than enough, and sometimes more than you get from some folks.

Making folks better, or at least feel better, is one of the great things about this job.   It’s a privilege to be able to do that, one I find some folks waste on the other trappings that can come with a career in medicine.  Try not to be one of those, as money comes and goes, so does prestige…but those little gestures of thanks will stick with you forever.  If you’re more worried about the other stuff, you might find yourself devoid of thanks.




I’m off with the Army right now on a course.  When I retired from the Regular Force, I rolled over into the CF Health Services Primary Reserve List.  After about a year hiatus, I started working with a Reserve combat medical unit in Winnipeg, keeping my foot in the door regarding management and leadership skills, austere medical practice and such.

A few weeks ago, I took time from my real job to go and give a classmate a hand at the Base Clinic in Winnipeg, where he is the Clinic Sergeant-Major.  Despite a full schedule, I had a very relaxing week there, in fact the most relaxing I’d had in over 4 months.  I’m now in Quebec doing my Intermediate Leadership Qualification – a form of middle management training I need to be promoted back to the rank I had when I left the Regular Force.  This involved 6 weeks of distance learning regarding advanced leadership and management skills, Canadian domestic and international security policy , history, and Canadian Military Ethos and Ethics.  I’m on the residential portion now where we’re putting those into practice, as well meeting key players at a national level that influence policy for us at the coal face of the military.  We have an eclectic mix of all arms and branches of the military, each of us lending our own slants to the topics we’re dealing with.

So what does this have to do with my military life – I’m a PA, who cares right?  Well, I’m not just a PA – I’m a Senior NCO and all that entails regarding leading, caring for, disciplining and administering soldiers, moulding future leaders and mentoring those below and above me in rank.   This also rolls over into my civilian job, as I’m expected to show leadership and mentor as well, be it in a stressful situation, teaching a medical or PA or nursing student, or in dealing with patients.   It also enhances skills needed to deal with those with authority over me/us, saying what needs to be said, when it needs to be said.

Should be back to regularly scheduled programming in a couple of weeks…


The New Norm In Our Little ER

Hey there, me again.

So I’ve just finished a fairly busy last few weeks, leaving me a bit tired.  I’m not the only one – seems many of my team mates at work are on the verge of burnout…if not that, getting somewhat beyond what I’d simply call annoyed.  Some are writing complaints, some are encouraging patients to write complaints and others are just leaving.

You see, there is an issue within this health region, and within staff management in our facility, of us being expected to do the work of everyone else.  More often than not, our ER is the only one covering and open in the region out of roughly 8 hospitals of various sizes and utility.  They very often are on some sort of diversion for their ER’s – not enough beds, no doctor or other care provider able to staff it, we even had someone go unilaterally on diversion because the XRay equipment in the hospital was down (far from everyone that walks/rolls in needs an XRay)…and accidentally (and likely accidentally on purpose) neglected to tell the ER doc on that day.  All this is resulting in a pile up of patients in our waiting room and also with pretty sick people in the treatment rooms…that can’t move or be admitted to the ward because they’re full…and the other places won’t take new patients for whatever excuse/reason…all this results in a full ER waiting room and nowhere to see anyone.

There was one point a couple of weeks ago that I was seeing patients that were basically ambulatory care issues in XRay waiting areas, blood draw chairs, etc (management  gets upset at us seeing  folks in hall ways).   This isn’t good – having to run about ensuring that the needed equipment is available, other care providers know they’re there in case something horrible/hideous occurs (these people were physically separated from the rest of the ER), confidentiality concerns, etc ad nauseum.  Nobody would get seen if we didn’t do that though.  I should add that I’m pretty sure that was the same day I came on and literally every paramedic unit in our region was in our hospital waiting room with someone to offload…and nowhere to put ANY of them.

Our ER wasn’t built and isn’t staffed to look after this sort of influx – the place was designed to see about 12-14000 patients a year.  We’re seeing somewhere along the lines of over double that now since I started there over a year and a half ago.  Yet the people just keep coming.  It doesn’t help that there are few primary care providers taking new patients, the “Doc in the Box” can only see so many people and the Quick Care Clinic only takes same day bookings, so many folks show up with primary care problems.  Unfortunately, the triage staff are contrained by not being allowed to send folks home for ailments that don’t require emergency medicine care.  One doc that I work with has a saying – “there is a lot of medicine to do to this patient, just no emergency medicine.”

There is also the insidious “Just wait until we move to the new facilityitis” that’s prevailing right now.  We’re being regaled of the new wonderful equipment and staff awaiting us when we move into the new hospital…in about a year or so.  So we’ve got stuff that’s older than Dirt’s great-grand parents, not enough of it, morale that’s lower than whale poop in the ocean, people dreaming up morale things like a dept newsletter instead of going to bat and doing something to offset what’s happening to us.

We’ve all pretty much decided that this will be our new normal to deal with.  We’re less than likely to ever clear out the waiting room, clear out a lot for our treatment bays because we’ll be holding patients awaiting admission in those same rooms.  I can foresee us losing staff in the near future as well…the ones that are really good aren’t putting up with this much longer and have essentially said they’re gone when something presents itself.

Unfortunately, what I see is people at various levels not being held accountable to the Region, the College(s), and to their patients for the actions that are leading up to this impending implosion.  People need to do what they were hired to do and if they won’t, then be dealt with the way any other employee of our own would be.  Patients need to take responsibility for their health care as well and stop using ER’s like their primary care offices.  A cold of 2 hours duration is not an emergency…no exaggeration, I’ve seen people that come in for that.  We need a system where either the triage nurse is empowered to tell people to leave with problems that have no business being there, have someone else at the triage desk to do that for them, or start billing people for frivolous visits.  I don’t want to see a New Normal 2 or 3.0.

Long Time No See…Don’t Be “One of THOSE PEOPLE”

So it’s been awhile since I’ve been here…since New Year’s, work has been incredibly busy.  Shifts and days just blur into one another, especially since we’re increasingly taking on more and more patients from peripheral hospitals whose ER’s are either full or understaffed.   Couple that with not being able to see patients in a timely fashion due to lack of non-occupied work space (the ER is becoming almost like an overflow medical ward instead of an emergency dept), well worker bees are getting annoyed, tired, other jobs, etc.

Patients themselves are being increasingly more difficult as well – some are very ill, some wish they were and others simply don’t have/can’t get into/don’t believe their family doctor they’ve already seen for their problem so feel they need to arrive and spend more tax payers’ dollars on a second or third opinion for their cold that hasn’t gone away in the 24 hours they’ve had it…and there is the problem with our health care system as it stands today.

Call me cynical, but I’m finding folks to be a lot needier than they ought to be these days – a quick twinge here, a sniffle there, something “just not right”, and they come screaming into the ER like they’re dying.  Or, they’ve decided that today is the day I should get that ache looked at that’s just that – an ache – that’s been going on for the past 3 months and haven’t even tried something over the counter for it, or they find their blood pressure a tad high at the local pharmacy and they come flying in expecting something to be done NOW.  The problem with folks like those is that they take up a lot of limited time and resources in emergency departments for things that aren’t emergencies – they’re things that family medicine folks should be dealing with.  If I had a dime for every person that yelled at someone from our or any other ER because they’ve waited too long to get seen for their cold or their refill of medication (that will not be refilled there anyway), my job would be a hobby.

The other problem these days is the sense of entitlement and need for things having to be fixed RIGHT NOW people are taking on that is at best unreasonable and worst bordering on narcissism that is really outrageous.  A person gets a cold, goes to a doctor or PA or NP and gets told it’s a cold – a viral infection – and gets mad because we won’t give them an antibiotic, which will in fact do diddly squat for that condition.  What happens next is a full on fight because the “I need to get better RIGHT NOW” person doesn’t want to hear the advice I or others have had to spend a lot of time and money learning about and get paid to dole out because “My last doctor always gave me this” for their cold.   We all know people like that, heck there might be some of you out there that are in fact “THOSE PEOPLE”.

I get that people get sick and sometimes need some help getting fixed up…even if it’s just us saying “Tincture of Time is your best remedy”.  However, hystrionics are not the way to win friends or influence care providers in busy ER’s – being calm, asking appropriate questions and answering the same will speed  up the process and get you where you need to be, whether it’s the ward, observation unit or even back home or to work.  The thing you have to understand is, we’re not here to tell you what WANT to hear and give you what you WANT to have – we’re here to tell you what you NEED to hear and give you what you NEED to get better.  “Primum non nocere” – “First do no harm” means don’t give you stuff that you don’t need or might even make you worse, just because that’s what you want.  To put that another way, healthcare providers aren’t baristas at Starbucks.


Teachable Moments

Everyone who’s in medicine in one way or another has been involved with “teachable moments”.  For some, they’re teaching, others are learning.  One way or another, anyone can be on either side of the coin.

The other day, I got to do the teachable side – there were some medical students coming for a tour of our health region and some little stations were set up for them to learn/practice some common things – casting, a mock code, delivery of a baby through a mock up and suturing.  I had the privilege of doing the suturing station.  We all sat down with some instruments, sutures and pig trotters from the butcher and went about repairing minor wounds and using different techniques to close things well.  A couple of the youngsters were having some problems…of the kind where a general surgeon might look at them and not so gently tell them that they are destined to be a psychiatrist or a medical microbiologist because their mental and manual dexterity weren’t that good.

A wise movie karate sensei once said “No such thing as bad student, only bad teacher.  Teacher say, student do.”  In the short time I had, I felt there was a need to try and intervene with a few to keep levels of confidence up.  One clearly had an issue of knowing what they wanted to do and how, but were trying to do everything all at the same time.  Once we had that figured out and slowed things down a little, bang, no issues.  Another was overthinking things and wasn’t listening to advice, repeating the same problem over and over.  To solve that, I had to re-think how to re-teach this person this skill…I went back to basics and had them follow the steps as I did them to make sure they were doing what they needed to do the correct way.

The science of medicine is taught in the class room, but the important stuff – the art as well as the science – is learned on the job, in the ER, the OR, the wards and clinics.  It’s passed along from one practitioner to another – everyone at one point in their clinical lives will be teaching in one way or another…and if you’re in a patient centric specialty like family or internal medicine, your job is to teach your patients, so you’ll be doing a lot of it.  Remember how people taught you – were they crappy and doing it because they had to or were they good at what they did and enjoyed passing along their little tidbits?  Everyone is a teacher in medicine, be it to students, colleagues or your patients…so learn to be good at it, that way the art of medicine remains in the profession and continues to be passed along.